Consultancy Skills Profiler

As a participant on the Internal Consultancy Skills course, in addition to the comprehensive course binder you will also receive a computer-analysed assessment of your personal consultancy style benchmarked against a comparison group of over 500 consultants. The accompanying 40-page Personal Development Workbook will help you take stock of your personal strengths and development needs and plan action to develop your capability. You will also receive benchmarked feedback on your "EQ" (Emotional Intelligence) and how to boost it, 16 aspects of your Personal Consultancy Style and 8 aspects of your Preferred Team Role.

Personal Consultancy Style Profile

You will receive your benchmarked profile including 'Emotional Intelligence' and Preferred Team Role measure and a 40-page Personal Development Workbook containing over 150 suggested development action steps to boost your performance in a consultancy role

YOUR CONSULTANCY STYLE

You will receive benchmarked results indicating how your personal consultancy style compares with the benchmark group on 3 main modes. During the course you will receive guidance to help you adapt your mode of operating to suit the demands of the situation.

Expert Mode: People who operate in the Expert Mode are assertive, decisive and analytical. They prefer to collect and analyse the facts independently and without necessarily involving their "client" in the process. They are quick to spot the problems and develop solutions, and are comfortable presenting these back to their internal client. However there are a number of potential limitations. For example, they might not fully understand their client's objectives, the proposed solution may not have the support of the client or his/her staff, or they might overlook the people issues.

Collaborative Mode: People who operate in the Collaborative Mode prefer to involve others in the process. They listen to the ideas and opinions of their client and try to develop an understanding of their needs, concerns and attitudes. They are prepared to confront the difficult or emotionally-charged issues, and work closely with their client to develop a joint solution. Although this mode may not always be appropriate, it is the approach that is most likely to build the client's ownership of the solution.

Pair of Hands Mode: People who operate in the Pair-of-Hands Mode prefer their clients to give them a detailed brief on what needs to be done. They are energetic and well organised and apply their specialised knowledge to plan and implement action according to their client's specifications. However, there are a number of potential limitations. For example, action may not address the real problem, there might be little opportunity to explore alternative solutions, or they may not make full use of the consultant's skills and potential contribution.

EMOTIONAL INTELLIGENCE 'EQ'

You will also receive a benchmarked result indicating how your EQ compares with the comparison group of 500 consultants. There is no water-tight definition of emotional intelligence. Central to most definitions is the ability to monitor and understand one's own and others' emotions and to use this information to guide one's thinking and actions. The main components of EQ are:

Self-awareness: Observing and recognising our own emotions and understanding how we are likely to behave in different situations.

Managing our emotions: Recognising what is behind a feeling or emotion and finding ways to handle our fears, anger, anxieties and sadness. Exercising mastery over our own emotions and moods so that we respond appropriately in various situations. Motivating ourselves, managing our impulses and being able to delay gratification.

Empathy: Observing and recognising the feelings and emotions of others and being able to see things from their perspective. Developing a good understanding of another person and being able to predict how they are likely to behave in different situations.

Managing relationships: Responding to the emotions of others in a way which allows us to modify or control their emotions. Balancing the honest expression of emotions with the need for courtesy and consideration. Mixing easily with others, knowing what to say and being able to build a pleasant, agreeable relationship.

PERSONAL DEVELOPMENT WORKBOOK

In the accompanying 40-page Personal Development Workbook the 16 core areas of competency are grouped into three main categories. The workbook guides you through the process of interpreting your results (highlighting your strengths and development priorities) and planning suitable action and contains over 150 suggested development action steps to enable you to develop and boost your results. The 16 core areas of competency are:

Business Management:
Business Building
Change Driving
Strategic Thinking
Organisation
Decision Making

Client or People Management:
Team Energising
Team Development
Human Insight
Involvement
Influence
Building Trust

Self Management:
Achievement Focus
Proactive Energy
Stress Management
Emotional Resilience
Social Interaction